This course is designed as part of the recruitment process for prospective ICT Support Staff. It evaluates candidates' foundational knowledge and practical understanding of computer hardware, software, networking, security, troubleshooting, and general ICT operations.
Participants will undergo a standardized 80-question multiple-choice assessment covering the core competencies required for entry-level to intermediate ICT support roles.
Key Areas Covered:
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Computer hardware and peripheral devices
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Operating systems and file systems
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Networking concepts and tools
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Basic cybersecurity and safety
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Software installation and troubleshooting
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Remote support and system maintenance
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Customer service principles in ICT support
Candidates are expected to complete the assessment within the allotted time. Successful performance will demonstrate technical readiness and problem-solving ability for the support environment.
- Teacher: ICT ADMIN